
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Learn More About Keri
We’re here to make your life easier, your business more productive, and your to-do list lighter. Here's everything you might want to know about working with us.

What kinds of tasks can a Keri Virtual Assistant help me with?
Our VAs support everything from inbox and calendar management, social media scheduling, customer service, and digital marketing to data entry, lead generation, payment recovery, and more.
Are there any contracts or long-term commitments?
Nope! Our services are flexible and contract-free. You only pay for what you need.
How do I communicate with my VA?
You can communicate with your VA through Slack, email, or whatever tool works best for you, and we keep it simple and flexible. VAs are scheduled according to your preferred time zone to ensure full alignment with your workflow. Plus, every client is assigned a Unit Manager (aka Client Success Partner) who acts as your dedicated point of contact for escalations, questions, or added support.
How do you ensure quality and accountability?
All of our virtual assistants go through a rigorous screening and training process. We don’t hire interns or entry-level VAs — only experienced professionals. Every VA passes a background check, and we provide performance reviews, QA support, and dedicated client feedback loops to ensure consistency and excellence.
How fast can we get started?
Once we understand the scope of work you need, we can match you with your ideal VA within one week. We’ll shortlist the top 3 candidates based on your requirements, and you’ll get to choose the one who feels like the best fit. From there, we’ll take care of onboarding and get your VA up and running fast.
What is a Virtual Assistant?
A virtual assistant (VA) is a remote team member who helps you get stuff done — without needing a desk in your office. At Keri, that means someone who’s trained, tech-savvy, and actually gets how you work. They jump in to manage your inbox, calendar, clients, CRM, content, and more — so you can focus on the bigger picture. You’re not hiring a random freelancer. You’re getting a reliable growth partner, backed by systems and people who keep things running behind the scenes. No micro-managing, no guesswork. Just real support that scales with you.
Can they protect my data and maintain confidentiality?
Yes. At Keri, every virtual assistant is a vetted professional who signs a confidentiality agreement before onboarding. We use secure systems, track activity, and put safeguards like firewalls in place to protect your sensitive info. You can delegate with peace of mind knowing your data stays safe and your trust is earned.
What happens in the first 30 days with GrowthOps?
Your first month is all about clarity, setup, and getting fast wins. Once you join, we move you through a structured 30–day onboarding that builds your creative, marketing, and systems foundation so your operations finally feel smooth. Expect a guided kickoff, brand alignment, system setup inside KeriBud, your first round of creatives, your initial funnel or automation build, and weekly check–ins that keep everything moving. By the end of 30 days, you’ll have a functioning creative pipeline, a working CRM and automation flow, ready-to-use assets, and a team that understands your brand and goals. It’s designed to help small and medium businesses get momentum quickly without the chaos of managing multiple freelancers or VAs.
How is GrowthOps different from hiring a VA?
GrowthOps gives you a complete creative and operations team under one subscription so you avoid skill gaps, slow output, and managing multiple freelancers. You get design, marketing, automation, CRM, and a project manager working together so your brand moves faster with less effort from you. This structure creates consistency, removes overwhelm, and gives you the momentum a single VA cannot deliver.
Is GrowthOps right for my business?
GrowthOps is built for small and medium brands that need reliable marketing, systems, and output without building a department. If you want better workflows, stronger creative, and a team that manages the work for you, GrowthOps will fit perfectly. It is not designed for large agencies with in house teams because it is optimized for lean businesses that need simple execution and dependable support.

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